The webinar brought together experienced advocates and legal practitioners to discuss the current state, challenges, and future prospects of digital and inclusive justice systems. Students from legal and diverse backgrounds also participated.
The speakers highlighted that several digital initiatives are already in place, including e-filing, virtual hearings, online cause lists, and digital notifications. However, these systems remain partially implemented and inconsistently used, limiting their overall effectiveness. Some higher courts and specialized tribunals were noted as relatively more technologically advanced, while many lower courts still rely heavily on paper-based processes.
A major focus of the discussion was on the persistent delays in civil cases, which often cause significant financial, emotional, and procedural suffering for litigants. Speakers identified key reasons behind delays, including case backlogs, procedural complexities, lack of coordination, and limited use of technology. It was emphasized that digital tools can significantly reduce delays, particularly at stages such as case filing, scheduling, evidence management, and communication between parties. The discussion also addressed the potential of e-justice systems to enhance transparency, reduce corruption, and simplify procedures. However, several barriers to full digitalization were identified, including inadequate infrastructure, lack of digital literacy, resistance to change within institutions, and limited public awareness.
Speakers further noted that many individuals face difficulties in accessing digital court services due to technical complexity, lack of knowledge, and unequal access to the internet, especially in rural areas.
On the legal and institutional side, the need for clear legislative frameworks and policy reforms was emphasized to formally recognize e-filing, digital evidence, and virtual hearings. The role of the government, judiciary, and bar associations was considered crucial in driving digital transformation through investment, training, and regulatory support.
Importantly, the webinar underscored that the justice system is still not fully inclusive, with marginalized groups—such as persons with disabilities and rural populations—facing additional barriers. Speakers stressed the need for inclusive design, accessibility measures, and targeted awareness initiatives.
Finally, the discussion highlighted the importance of youth engagement, recognizing young people as key drivers of digital innovation. Their involvement in technology, advocacy, and awareness-building was seen as essential for advancing a more effective and inclusive digital justice system.
Overall, the webinar emphasized that while digitalization holds great promise, achieving a truly efficient, inclusive, and accessible judiciary requires coordinated efforts, policy reform, and a people-centered approach.